Terms & Conditions

CQD New Gen ("we", "us", "our") is an introductory platform that connects cleaning professionals (domestic and commercial) with homeowners, Airbnb hosts, and businesses seeking cleaning services. CQD New Gen operates in the United Kingdom, United States, United Arab Emirates, Australia, Canada, and other regions.

CQD New Gen is strictly an introductory service. We do not employ any cleaning professionals, and we do not act as an employment agency. We facilitate introductions only. Once an introduction has been made, any working arrangement is solely between the employer and the cleaning professional.

CQD New Gen is not a party to any agreement made between an employer and a cleaning professional introduced through our platform.

All cleaning professionals listed on CQD New Gen are self-employed agents or independent companies. They are not employees or workers of CQD New Gen.

If you are unsure about employment status obligations in your jurisdiction, you should seek independent legal or tax advice before engaging any cleaning professional.

CQD New Gen is not liable for any loss, damage, injury, or claim arising from an employer's failure to carry out appropriate due diligence before engaging a cleaning professional.

CQD New Gen has no involvement in, and no responsibility for, any cleaning supplies, products, chemicals, equipment, or materials used in connection with any cleaning arrangement made through the platform.

It is the sole responsibility of the employer and the cleaning professional to agree, before work begins, who will provide cleaning supplies and equipment, and to ensure that any products used are appropriate, safe, and compliant with applicable health and safety regulations (including COSHH in the UK).

CQD New Gen accepts no liability for any injury, damage, or loss arising from the use of any cleaning product or equipment.

The CQD New Gen marketplace is provided free of charge. Posting a job, finding work and matching are free, and CQD New Gen takes no commission from either party. Optional products such as training, certification and enhanced business visibility are separate and are charged separately. Access is as follows:

• Free marketplace: the marketplace is currently provided free of charge to cleaning professionals and employers worldwide, unlimited job matches, full community access, AI matching and visibility, with no commission taken from either party. Optional paid products (training, certification, enhanced business advertising) are separate services and are charged separately.

Future charges: platform access is currently free of charge. We reserve the right to introduce paid plans in future, and will give reasonable notice before any charge applies to your account. You will never be charged without first agreeing to a paid plan.

The marketplace has no ongoing billing, so there is nothing to cancel for marketplace access. Any optional paid product you choose can be cancelled under its own terms. You may close your account at any time without charge.

Employers (homeowners, Airbnb hosts, businesses, and other organisations) may access the CQD New Gen marketplace free of charge. There is no fee to post a job or hire, and no commission. Optional paid products are available separately.

Employers are responsible for conducting their own due diligence on any cleaning professional they engage, including verifying qualifications, references, right to work status, and any required background checks.

All users of CQD New Gen must be aged 18 years or over. This applies in all regions. By creating an account or submitting a profile, you confirm that you meet this age requirement.

• United Kingdom: 18 years minimum (National Minimum Wage Act 1998; Employment Rights Act 1996)
• United States: 18 years minimum. Users must comply with applicable federal and state child labour laws.
• United Arab Emirates: 18 years minimum (UAE Federal Law No. 8 of 1980; UAE Federal Law No. 10 of 2017 on Domestic Workers)
• Australia: 18 years minimum (Fair Work Act 2009)
• Canada: 18 years minimum or applicable provincial minimum, whichever is higher
• Other regions: The greater of 18 years or the applicable local legal minimum working age

CQD New Gen operates across multiple jurisdictions. Users are responsible for complying with all applicable laws in their own country. CQD New Gen does not provide legal advice and is not responsible for ensuring any user's compliance with local laws.

Key regional obligations users should be aware of:

• UK: Right to Work checks (Immigration, Asylum and Nationality Act 2006), HMRC self-employment rules, COSHH regulations, DBS checks where required
• US: IRS self-employment tax obligations, state-specific domestic worker laws (e.g. California Domestic Worker Bill of Rights), I-9 employment eligibility verification
• UAE: UAE Federal Labour Law, Domestic Workers Law (Federal Law No. 10 of 2017), residency and work permit requirements
• Australia: Fair Work Act 2009, Australian Taxation Office (ATO) contractor obligations, state-based licensing requirements
• Canada: CRA self-employment rules, provincial employment standards, caregiver and domestic worker permit requirements where applicable

CQD New Gen is not liable for any failure by any user to comply with applicable laws in their jurisdiction.

All users of CQD New Gen agree to:

• Provide accurate and truthful information on their profile or requirement form
• Treat all other users with respect and professionalism
• Not use the platform for any unlawful purpose
• Not post false reviews, misleading information, or defamatory content
• Comply with all applicable laws and regulations in their jurisdiction
• Carry out all appropriate due diligence before entering into any working arrangement

CQD New Gen is committed to acting ethically and with integrity in all our business relationships. We take a zero-tolerance approach to modern slavery and human trafficking in all its forms.

• Ensuring all cleaning professionals on our platform have the legal right to work in the country in which they operate
• Not facilitating or knowingly permitting any form of forced, compulsory, or trafficked labour
• Encouraging users to report any concerns about modern slavery or exploitation to us immediately
• Cooperating fully with law enforcement and relevant authorities in any investigation relating to modern slavery

Report concerns to support@cqdnewgen.ai or the Modern Slavery Helpline: 0800 0121 700 (UK).

To the fullest extent permitted by law, CQD New Gen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform or any services arranged through it.

Our total liability to you in connection with the platform shall not exceed £100 (one hundred pounds sterling), or the local currency equivalent.

CQD New Gen processes personal data in accordance with applicable data protection laws, including the UK GDPR, EU GDPR, CCPA (California), and UAE PDPL. Please refer to our Privacy Policy for full details.

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are based in another jurisdiction where local mandatory laws apply, in which case those mandatory laws shall take precedence.

CQD New Gen reserves the right to update these Terms & Conditions at any time. We will notify registered users of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the updated terms.

For any questions about these Terms & Conditions: