Privacy Policy

CQD New Gen ("we", "us", "our") operates the CQD New Gen cleaning jobs marketplace platform, available at cqdnewgen.ai and as a mobile application. We are the data controller for personal data collected through the platform.

Contact: system@cqdnewgen.ai

Cleaning Professionals: Name, date of birth (age verification), profile photo, postcode/location, service categories, availability, hourly rate, DBS status, accreditations, uploaded ID documents, selfie (ID verification), and any information you add to your profile description.

Employers: Name, contact details, postcode/location, service requirements, and any information submitted in the requirements form.

All Users: Browser type, device type, IP address, language preference, pages visited, and interaction data collected via analytics (where consent is given).

Subscription Data: Payment method type, billing region, subscription tier, and mandate reference (for Direct Debit). We do not store full card numbers — payment processing is handled by our payment provider.

Voice Input (optional): When you use the Voice Smart Fill feature, your browser's Web Speech API processes your voice locally on your device. We do not record, store, or transmit your audio to our servers. Only the text transcript generated by your browser is used to pre-fill your form fields, and only if you explicitly click "Fill form from voice". You can revoke microphone access at any time in your browser settings.

• To match cleaning professionals with employers based on location, availability, and criteria
• To display worker profiles on the platform and map
• To process subscription payments and manage Direct Debit mandates
• To send notifications about matches, connections, and subscription status
• To verify age (18+ requirement) and identity (ID verification)
• To comply with legal obligations including anti-money laundering and modern slavery requirements
• To improve the platform and user experience (with consent)

• Contract: Processing necessary to provide the platform service
• Legal obligation: Age verification, right to work checks, modern slavery compliance
• Legitimate interests: Platform security, fraud prevention, improving the service
• Consent: Analytics, marketing communications (where applicable)

We share your data only as follows:

• Matched employers/workers: Contact details are shared only after mutual acceptance of a connection
• Payment processors: Subscription and payment data is shared with our payment provider (Stripe) for processing
• Legal authorities: Where required by law, court order, or to prevent fraud or harm
• Service providers: Hosting, analytics, and email providers acting as data processors under appropriate agreements

We do not sell your personal data to third parties.

CQD New Gen operates globally. Your data may be processed in the UK, EU, US, UAE, or other countries. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (Standard Contractual Clauses or equivalent).

• Active profiles: retained while your account is active
• Cancelled subscriptions: billing records retained for 7 years (legal/tax requirement)
• ID verification documents: retained for 12 months after account closure, then securely deleted
• Analytics data: retained for 26 months (Google Analytics default)

Depending on your location, you have the following rights:

• UK (UK GDPR / ICO): Access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent. Complaints to the ICO: ico.org.uk
• Ireland / EU (GDPR): Same rights as UK GDPR above. Irish users may contact the Data Protection Commission: dataprotection.ie
• Canada (PIPEDA): Access and correction rights. You may withdraw consent for non-essential processing at any time. Complaints to the Office of the Privacy Commissioner: priv.gc.ca
• Australia (Privacy Act 1988): Access and correction rights. Complaints to the Office of the Australian Information Commissioner: oaic.gov.au
• New Zealand (Privacy Act 2020): Access and correction rights. Complaints to the Office of the Privacy Commissioner NZ: privacy.org.nz
• UAE (PDPL — Federal Decree-Law No. 45 of 2021): Access, correction, and deletion rights. Complaints to the UAE Data Office: uaedataoffice.ae
• California (CCPA/CPRA): Know, delete, opt-out of sale (we do not sell data), correct, and non-discrimination rights.

To exercise any of your rights, email system@cqdnewgen.ai. We will respond within 30 days (or within the statutory period required by your jurisdiction).

How voice input works: The Voice Smart Fill feature uses your browser's built-in Web Speech API (provided by your browser vendor — e.g. Google Chrome, Apple Safari). When you tap the microphone button:

• Your browser requests microphone access — you must explicitly grant this permission.
• Audio is processed locally by your browser or by your browser vendor's speech recognition service (e.g. Google's servers for Chrome). CQD New Gen does not receive or store your audio.
• Only the text transcript produced by your browser is used to pre-fill your form fields.
• The transcript is only sent to our servers if you click "Fill form from voice" and then submit the form.

Lawful basis: Processing of voice transcript data is based on your explicit consent (given when you click "Enable voice input") and is necessary to perform the service you requested (filling your form). You may withdraw consent at any time by revoking microphone access in your browser settings.

Third-party speech processing: Chrome and some other browsers send audio to Google's servers for speech recognition. This is governed by Google's Privacy Policy, not ours. If you prefer fully local processing, use Firefox with a compatible speech engine, or use the text input instead.

No voice recording: CQD New Gen does not record, store, or retain any audio. We have no access to your microphone outside of an active voice input session.

We use cookies for essential platform functionality and, with your consent, for analytics (Google Analytics 4). You can manage cookie preferences via the cookie banner on the site.

We do not use cookies for advertising or tracking across third-party sites.

CQD New Gen is strictly for users aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has registered, please contact us immediately at system@cqdnewgen.ai.

We use industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews. ID verification documents are stored securely and access is strictly limited.

No system is 100% secure. If you believe your account has been compromised, contact us immediately.

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance.

Privacy queries: system@cqdnewgen.ai

UK: Information Commissioner's Office (ICO) — ico.org.uk

Ireland / EU: Data Protection Commission — dataprotection.ie

Canada: Office of the Privacy Commissioner — priv.gc.ca

Australia: Office of the Australian Information Commissioner — oaic.gov.au

New Zealand: Office of the Privacy Commissioner NZ — privacy.org.nz

UAE: UAE Data Office — uaedataoffice.ae